Refund policy

Refunds and cancellations

Everything we sell online is a booking, an entry or a gift card, so this policy is about cancelling time rather than returning goods.

GOLF SIMULATOR BAYS

Cancel more than 24 hours before your booking and you get a complete refund, automatically, to the card you paid with.

Cancellations within 24 hours of the booking time are not refundable. The bay was held for you and there is rarely time to fill it.

Every confirmation email carries a cancellation link. You can also call us on (716) 667-9215 or email info@tsquaredputters.com.

If you are running late, call us. We will hold the bay where we can rather than cancel it.

GOLF LEAGUES

A league entry is non-refundable once paid. Places are limited, and the nights, the teams and the schedule are built around the players who have entered.

If you cannot play a particular week, you do not lose your place. Tell your captain or call us and we will work the schedule around it.

GAME DAY SUITES

Cancel a suite more than 7 days before the game for a full refund. Inside 7 days a suite is non-refundable, because there are only four of them and a late cancellation usually cannot be resold before kickoff.

Food pre-ordered for a suite can be changed or cancelled up to 24 hours before kickoff.

PRIVATE PARTIES AND EVENTS

Deposits for private parties and large group bookings are handled on the booking itself. Ask us when you book and we will put the terms in writing before you pay anything.

GIFT CARDS

Gift cards are non-refundable and cannot be exchanged for cash, except where the law requires otherwise.

Under New York law, a gift card we sell does not expire for at least nine years from the date it was bought, and we do not charge fees against the balance.

If a physical gift card arrives damaged, or does not arrive at all, contact us and we will replace it.

FOOD AND DRINK

If something is not right with your food or your drink, tell us while you are here. Speak to whoever is looking after you, or ask for the manager. We would much rather fix it at the table than hear about it afterwards.

SOMETHING GONE WRONG WITH A CHARGE

If you have been charged twice, charged the wrong amount, or charged for something you did not book, email info@tsquaredputters.com or call (716) 667-9215 and we will sort it out. Approved refunds go back to the original payment method and usually appear within 5 to 10 business days, depending on your bank.

GETTING HOLD OF US

Email: info@tsquaredputters.com
Phone: (716) 667-9215

Orchard Park: 10 Centre Drive, Orchard Park, NY 14127
North Buffalo: 1425 Hertel Avenue, Buffalo, NY 14216